S*T*A*R
C*A*R*E
is the code of conduct and our guiding principles at Action
Ambulance.
Safe:
Were my actions safe-for me, for my
patient, for my colleagues, for other professionals, my organization,
and for the public?
Team-Based:
Were my actions taken with due regard for the
opinions and feelings of my co-workers, including those from
other agencies?
Attentive
to human needs:
Did I treat my patient/customer as a person?
Did I keep him/her warm? Was I gentle? Did I tell him/her what to
expect in advance? Did I treat his/her family and/or relatives with
similar respect?
Respectful:
Did I act toward my patient, my colleagues, my
teammates from other agencies, the hospital staff and the public with
the kind of respect that I would have wanted to receive myself?
Customer
Accountable:
If I were face-to-face right now with my
customer, could I look them in the eye and say “I did my very best
for you”
Appropriate:
Were my actions appropriate-medically,
professionally, legally, and practically, considering the
circumstances I faced?
Reasonable:
Did my actions make sense? Would a reasonable
colleague of my experience have acted similarly, under the same
circumstances?
Ethical:
Were my actions fair and honest in every way?
Are my answers to these questions?
